What is Broadband Surplus?
Broadband Surplus is a specialized auction platform where individuals buy broadband products and equipment.
How do payments work on Broadband Surplus?
All transactions are secured through our platform's trusted payment gateway. Buyers can make payments using various methods, including credit cards and other online payment systems. The funds are then released to the seller once the item has been received and confirmed by the buyer.
How do I know the items listed are genuine?
All items go through a verification process before being listed. However, we always encourage buyers to do their research and contact us directly if they have concerns.
How to protect yourself from fraud when buying used equipment online?
Tips to consider:
- Vet the vendor by checking its website, years in business, and their reputation with user groups/reviews
- Use secure payment methods such as credit card transactions and avoid complicated payment schemes
- Verify VIN and Serial Numbers with Manufacturers to avoid Black/Gray Market Equipment
Broadband Surplus sources equipment directly from top industry manufacturers. Equipment VIN numbers can be provided upon request.
How are disputes handled?
Products are sold "as-is" with no returns or warranties offered unless otherwise noted. Broadband Surplus has a resolution center dedicated to handling disputes between buyers and sellers. If a disagreement arises, we recommend communicating directly with the other party. If a resolution isn't reached, you can escalate the issue to our resolution center for mediation.
How do I contact Broadband Surplus support?
You can reach our support team via the "Contact Us" page. We aim to respond to all inquiries within 24 hours.
